From our reports: Rebook Rate

We have added some new reports to the dashboard and we can get into how we can interpret the Rebook rate report. It helps measure the amount of patients who have booked another appointment in the future. By looking at it by practitioner or appointment type, you can notice if there is room for improvement or a way to maximise the potential of your client base. 

We calculate the rebook rate by practitioner as the total number of attended appointments which have a future booked appointment, divided by the total number of attended appointments. 

The rebook rate can differ for new patients and loyal patients, and it gives you an average rate which you can aim to be 60-70% or above. 

This report is available for Giga plan users only, but you can request to add it to the dashboard through our store.